How can we help?
Most answers are below. If not, write to us and a person will reply.
I can't sign in
On the sign-in page, choose "Email me a code instead". We send a 6-digit code to your email, no password needed. If you signed up with Apple or Google, use the same button again.
I forgot my password
Go to Sign in, enter your email and tap "Forgot password?". We email you a code to set a new one.
My data is missing on my new phone
Sign in with the same account on both devices. Without an account, data lives only in the browser where you created it. You can also move it with Settings, Your data, Download a backup, then Restore from backup on the new device.
How do I cancel Plus?
Settings, Plan & billing, Cancel plan. You keep Plus until the end of the period. On the yearly trial, cancel before the trial ends and you are not charged.
Why is my birth time important?
It sets your rising sign and houses. Without it Wicklune still works, but those parts are left out. If you find your time later, change it in Settings, About you.
How do I delete my account?
Settings, Your data, Delete my account. Everything is deleted from our server and this browser straight away.